New lower shipping prices – WHY?
Thanks to you... we’ve grown, and grown, and grown...
Due to our high volume with the shipping companies, our rates have dropped and we are passing the savings on to you.
So while fuel surcharges are rising, and freight companies are gouging... We are passing on greater savings to you!
Unlike most online stores that "pad" their shipping cost or charge "shipping & handling", we do not. We calculate shipping for your order live, online - to give you the best rates based upon our cost of shipping the product. You get to view the shipping rates and select your shipping choice online at checkout or by calling Toll Free if you prefer, before completing your order and paying.
In fact, if we have to split the order into multiple shipments, we pick up the extra. (All this while maintaining the lowest First Aid, CPR, Preparedness and Safety product prices online!)
The only time you might pay extra would be special handling, website error, or miscalculation.
Finally...if you still think the shipping is high, or you could get a better rate - just place your order Toll Free and ask us to ship your order on your own UPS or FedEx account - that's fine with us... and we'll charge no extra fees - you'll just pay your own shipping bill when it arrives from your carrier.
FedEx cannot deliver to PO Boxes, so please provide a physical address, or email us for quotes on other shipping methods. (While FedEx is our default courier, and we can extend great discounts to you due to our massive shipping volume with them, we do also have the ability to ship most products UPS or USPS if your prefer - although rates may be higher.)
Shipping fees are for Ground delivery to the 48 contiguous US States only.
We offer shipping worldwide, but minimum order quantities apply and rates will vary to areas outside the contiguous 48 United States. Some of these fees are available through the online checkout process. If you do not find the shipping option you require during the checkout process, please submit your order via Fax using the order form, or call us Toll Free @ 888.228.6694
48 State orders are usually shipped within 1-2 Business Days via FedEx Ground or similar carrier. Shipping guaranteed in 1-14 business days, barring unforeseen circumstances*. In the event of outside circumstances preventing us from maintaining this policy, we will contact you using the contact information you provide with your order to discuss options.
Our standard shipping guarantee is 1-14 business days, as stated above, but most orders ship within 24-48 hours via FedEx ground, thereby arriving MUCH sooner, however, we cannot guarantee anything other than our stated policy of 1-14 business days, unless you pay for Express Shipping. Note: We deliver without a signature requirement to save you money, if you require a signature, an additional fee applies. You must notify us when placing the order that you wish to add the signature required option and fee, or we cannot be responsible for packages left without signature.
International, APO, and other "Special" Deliveries vary - prices quoted in checkout process are approximate, should the carriers assess additional fees, or require additional handling, you may be contacted for additional payment before your order ships. We can not be responsible for any import taxes or duties charged by your government.
Express shipping quoted online is for overnight, 2-day, and 3-day shipping after processing. Please remember that orders take 1-2 business days to process prior to shipping. Also, remember that the shipping day doesn't count in the ship time. (Example 2-day shipping on an order that ships on a Tuesday means Thursday delivery, not Wednesday - the ship day is not counted.)
If ground shipping will achieve the same delivery day result, our order processing may choose to expedite processing, and still ship via ground if delivery day will be the same.
Depending upon Products ordered and Quantity, your order may ship from Phoenix, AZ - Encinitas, CA - Walnut, CA - Valencia, CA – Guilford, CT – Clearwater, FL - Boise, ID - Chicago, IL, Davenport, IA - Henderson, NV - Chelmsford, MA - Kansas City, MO - Mooresville, NC – Columbus, OH - Wilsonville, OR - Garnet Valley, PA - Newtown , PA - Cranston, RI - Dallas, TX - Nashville, TN – Redmond, WA - Vancouver, WA - Ft. Atkinson, WI - Brooklyn, NY - Ellenville, NY - or directly from a supplier.
AED ship time can be up to 30 days.
Overweight fees apply to certain heavy items such as Cold Packs, Eye Wash, Emergency Survival Food, and other extremely heavy items. ORM-D / Hazmat fees apply to some items when shipping via express methods, and even for ground shipments of certain extremely hazardous items. We will contact you using the contact information you provide with your order to discuss options if your order contains these items and shipping adjustments are required. As always, if you are unsure, we encourage you to call our Friendly & Informative Customer Service Representatives Toll Free.
Customers may request quotes for Express shipping. Express delivery quotes begin the day after order and payment are received.
For a limited time, we are offering FREE SHIPPING for some orders over $499! Overweight and Oversize fees may still apply on some items, but Ground Shipping (1-14 Business/Shipping Days) is FREE on some orders over $499. Call us to see if your order qualifies... most "First Aid" items do. Most Cold Packs, Liquids (Alcohol, Eye Washes, etc), Survival Kits (Food & Water), & Most Manikins do not - these items are just too bulky and heavy - but even these may qualify for Free Shipping in some circumstances. Some special items such as Clearance and Fundraiser First Aid Kits will not qualify for this special, even though light, we are selling at or below cost already, so cannot include free shipping. ~ The margins are just so low, we would be paying you to take them otherwise... Thank you for understanding.
If your order is over $499, and you think it may qualify, CALL US TOLL FREE to place you order! We would love to check for you. FREE SHIPPING is Ground Shipping within the 48 contiguous United States only, and cannot be applied after the order is placed.
One year limited warranty on all products. Some products have even longer warranties of 2-8 years!
All our items are guaranteed for 12 Month expiration or greater - many items, such as eye wash, cold packs and burn items are good for many years. Some items, such as bandages, may have no expiration at all. The only possible exceptions to the 12 Month guarantee are sale or clearance items or if specifically noted in the listings.
20% restocking fee and/or 10% administrative cancellation fee on all returns & cancellations; only unopened product accepted for return; all returns must be pre-authorized. Shipping & handling paid by customer each way. Please note that any questions or changes should be called in - once an order is placed online, it automatically enters our supply chain and is allocated, distributed to various warehouses and the handling process begins - after this occurs changes or cancellations may incur the cancellation fee.
If you return an order without pre-authorization, return may be subject to refusal or subject to redirect fee if returned to the incorrect warehouse.
Food, Water, Medical Devices, Custom Products, Special Order items, DVDs/CDs/Videos & Oxygen cannot be returned.
Cancellations must be received before order is processed.
Returns for reasons other than defective merchandise must be approved and returned within 30 days of purchase date. Unauthorized Returns will receive no refund or credit. In some cases, returns may be authorized after 30 days, should the product have a long expiration date and be in a condition in which it may be resold. These returns are only eligible, if approved, for store credit.
We GUARANTEE Lowest Price.
Read It & Weep Competitors! (Not that we really have any competitors - to be called a "Competitor" they would have to be able to "compete")
Product & Pricing are subject to change and/or substitution without notice. Images provided online are considered representative of the items, but packaging or exact product shipped may vary.
We reserve the right to refuse business for any reason.
All offers are only for orders pre-paid with Paypal, MasterCard, Visa, Discover, or Check. Credit cards & Paypal are charged at the time of order processing.
When you approve your final order and click to proceed with payment, your account will be charged immediately for the amount you approve.
Special offers cannot be combined, and cannot be applied after the order is placed.
Coupon Codes, Promotional Codes, etc - Regular Customers know we often send out promo codes via email or in deliveries of our fine products. Enter these online at checkout or call in to order Toll Free and let your Friendly & Informative Customer Service Representative know you have one. If you don't have one, you can always try an online search for "First-Aid-Product.com Promo Code"
*Unforeseen circumstances may include governmental or manufacturer recalls, natural disaster, weather, or other events/circumstances beyond our control.Still need Help?
Email your question by clicking HERE,
or PLEASE call us TOLL FREE (We love talking to our customers!) 6-6 M-F Pacific time / 9-9 M-F Eastern time at 888-228-6694
EVERY FIRST AID PRODUCT WE CARRY IS LATEX FREE
(unless otherwise noted)
888-228-6694 CALL US TOLL FREE!