Shipping & Return Policies

FedEx cannot deliver to PO Boxes, so please provide a physical address, or email us for quotes on other shipping methods.


For a limited time, we are offering FREE SHIPPING for many orders over $499! Overweight and Oversize fees may still apply on some items, but Ground Shipping (1-14 Business/Shipping Days) is FREE on many orders over $499. Call us to see if your order qualifies... most "First Aid" items do. Most Cold Packs, Liquids (Alcohol, Eye Washes, etc), Survival Kits ( Food & Water), do not & Most Manikins do not - these items are just too bulky and heavy - but even these may qualify for Free Shipping in some circumstances. Some special items such as Clearance and Fundraiser First Aid Kits will not qualify for this special, even though light, we are selling at or below cost already, so cannot include free shipping. ~ The margins are just so low, we would be paying you to take them otherwise... Thank you for understanding.

If your order is over $499, and you think it may qualify, CALL US TOLL FREE! We would love to check for you. FREE SHIPPING is Ground Shipping and 48 contiguous US States only.

Shipping fees are for Ground delivery to the 48 contiguous US States only.

We offer shipping worldwide, but minimum order quantities apply and rates will vary to other areas. Some of these fees are available through the online checkout process. If you do not find the shipping option you require during the checkout process, please submit your order via Fax using the order form, or call us Toll Free @ 888.228.6694

48 State orders are usually shipped within 1-2 Business Days via FedEx Ground or similar carrier. Delivery guaranteed in 1-14 business days, barring unforeseen circumstances. In the event of outside circumstances preventing us from maintaining this policy, we will contact you via the email address or telephone number you provide us with your order.

Our standard shipping guarantee is 1-14 business days, as stated above, but most orders ship within 24-48 hours via FedEx ground, thereby arriving MUCH sooner, however, we cannot guarantee anything other than our stated policy of 1-14 business days, unless you pay for Express Shipping. Note: We deliver without a signature requirement to save you money, if you require a signature, an additional fee applies. You must notify us when placing the order that you wish to add the signature required option and fee, or we cannot be responsible for packages left without signature.

International, APO, and other "Special" Deliveries vary - prices quoted in checkout process are approximate, should the carriers assess additional fees, or require additional handling, you may be contacted for additional payment before your order ships. We can not be responsible for any import taxes or duties charged by your government,

Express shipping quoted online is for expedited processing and 3 day shipping (4-5 business days total) where required, If ground shipping will achieve the same result, our order processing may choose to expedite processing, and still ship via Ground if result will be the same.

Depending upon Products ordered and Quantity, your order may ship from - Vancouver, WA - Encinitas, CA - Walnut, CA - Valencia, CA - Phoenix, AZ - Ft. Atkinson, WI - Nashville, TN - Brooklyn, NY - or directly from a supplier.

AED ship time can be up to 30 days.

Overweight fees apply to certain heavy items such as Cold Packs, Eye Wash, Emergency Survival Food, and other extremely heavy items. These overweight fees will be added to product purchase price in your online shopping cart, or will be added to your shipping total if you order by fax or mail.

Customers may request quotes for Express shipping. $100 minimum order for Express Shipping / Express Quotes. Express delivery quotes begin the day after order and payment are received.

One year limited warranty on all products. Some products have even longer warranties of 2-8 years!

All our items are guaranteed for 12 Month expiration or greater - many items, such as eye wash, cold packs and burn items are good for many years, some items, such as bandages may have no expiration at all. The only possible exceptions to the 12 Month guarantee are sale or clearance items or if specifically noted in the listings.

Product & Pricing are subject to change and/or substitution without notice.

20% restocking fee on all returns & cancellations; only unopened product accepted for return; all returns must be pre-authorized. Shipping & handling paid by customer each way. Please note that any questions or changes should be called in - once an order is place online, it automatically enters our supply chain and is allocated, distributed to various warehouses and the handling process begins - after this occurs changes or cancellations may incur the cancellation fee.

If you return an order without pre-authorization, return may be subject to refusal or subject to redirect fee if returned to the incorrect warehouse.

Food, Water, Medical Devices, Videos & Oxygen cannot be returned.

Cancellations must be received before order is processed.

Returns for reasons other than defective merchandise must be approved and returned within 30 days of purchase date.

We reserve the right to refuse business for any reason.