Shipping fees
are for Ground delivery to the 48 contiguous US States only.
We offer shipping worldwide, but
minimum order quantities apply and rates
will vary to other areas. Some of these fees are available through the
online checkout process. If you do not find the shipping option you
require during the checkout process, please submit your order via
Fax using the order form
here,
or call us Toll Free @ 888.228.6694
48 State orders are usually shipped within
1-2 Business Days via FedEx Ground or similar carrier. Delivery guaranteed in
1-14 business days, barring unforeseen circumstances. In the
event of outside circumstances preventing us from maintaining this
policy, we will contact you via the email address or telephone
number you provide us with your order.
Our standard shipping guarantee
is 1-14
business days, as stated above,
but most orders ship within 24-48
hours via FedEx ground, thereby arriving MUCH sooner, however, we cannot
guarantee anything other than our stated policy of 1-14
business days, unless you pay for Express Shipping. Note: We deliver
without a signature requirement to save you money, if you require a
signature, an additional fee applies. You must notify us when placing
the order that you wish to add the signature required option and fee, or
we cannot be responsible for packages left without signature.
International, APO, and other
"Special" Deliveries vary - prices quoted in checkout process are
approximate, should the carriers assess additional fees, or require
additional handling, you may be
contacted for additional payment before your order ships
Express shipping quoted online
is for expedited processing and 3 day shipping (4-5 business days total)
where required, If ground shipping will achieve the same result, our
order processing may choose to expedite processing, and still ship via
Ground if result will be the same.
Depending upon Products ordered
and Quantity, your order may ship from
v Vancouver,
WA
v
Encinitas,
CA
v
Walnut, CA
v
Valencia, CA
v
Phoenix, AZ
v
Ft. Atkinson, WI
v
Nashville, TN
v
Brooklyn, NY
v
or directly from a supplier
AED ship time can
be up to 30 days.
Overweight fees apply
to certain heavy items such as Cold
Packs, Eye
Wash, Emergency
Survival Food, and other extremely heavy items. These overweight
fees will be added to product purchase price in your online shopping
cart, or will be added to your shipping total if you order by fax or
mail.
Customers may request
quotes for Express
shipping. $100 minimum order for Express Shipping / Express Quotes. Express delivery quotes begin the day after order and payment are
received.
One year limited
warranty on all products. Some products have even longer
warranties of 2-7 years!
Product &
Pricing are subject to change and/or substitution without
notice.
20% restocking fee
on all returns & cancellations; only unopened product accepted
for return; all returns must be pre-authorized. Shipping &
handling paid by customer each way.
If you return an order
without pre-authorization, return may be subject to refusal or subject
to redirect fee if returned to the incorrect warehouse.
Videos &
Oxygen cannot be returned.
Cancellations must
be received before order is processed.
Returns for
reasons other than defective merchandise must be approved and
returned within 30 days of purchase date.
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